Support

Email verification keeps your account safe (we know it's really you when you reset a password) and protects Octuo from spam signups. Click the link in the email we sent on signup; the link expires in 24 hours. Need a new one? Sign in and choose "Resend verification" from Account → Settings.

Sign in → Account → Billing → "Manage billing" opens the Stripe-hosted Customer Portal. From there you can cancel anytime; the current paid period continues until its end date.

Automated self-service account deletion and data export are not available. To request account deletion or a copy of your data, email privacy@tutuo.ai for manual review and handling. The in-app controls do not initiate either action at this time, and no fixed completion timeline is promised.

Visit the download page. Signed with an Apple Developer ID and notarized by Apple. The first time you open it, macOS asks you to confirm — that's Apple's standard check for apps downloaded from the internet.

Not yet — Apple has not approved the first build. Visit the download page.

Yes — see our Refund Policy for the eligibility windows and the email path.

See the Privacy Policy for the full list, the AI Disclosure for what gets forwarded to LLM providers.

We're putting together a public status page. Until it lands, email support@tutuo.ai if Octuo behaves unexpectedly. Response times may vary.

Not currently. Some components may be open-sourced as the product matures.

Send it to support@tutuo.ai with "Feedback" in the subject line.